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Sefas Innovation is deeply committed to achieving excellence in customer satisfaction and supporting your operations is our number one priority. We understand the critical role that Open Print plays in your document infrastructure and the dozen of years of collective experience of our teams is a guarantee of unparalleled quality of service. Don't take our word for it : call ANY of our clients and ask !
“A state-of-the-art” trouble ticket management system that includes intelligent alerts and escalations rules is the main entry point for our customers. Supported by a team of experts, we are committed to providing answers as quickly as possible to issues raised, according to SLA's and priorities.
Our regional offices in Burlington – MA, USA – and Bristol – England will provide you with support that is near you and understands your environment. Advanced tools allow us to replicate your environment in minutes when support is required or for Q/A purposes. Second and third-level support is provided from our headquarters in Paris by an extremely customer-focused team.
With our support website, 24 hours a day and 7 days a week.
On the website customers can :
- access FAQ's and tips
- complete an on-line form to register incidents
- monitor progress on their incident in real time
- get solutions and workarounds
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By interfacing with our existing software, an open print solution gave us the ability to quickly meet the needs of a demanding new project both in terms of presentational quality and ease of change. It has positioned us for the future and for taking on many more projects."
Project Manager EDS-DWP |
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