Our Vision

Business Relations
A company’s business (but also that of public players) rests in part on the effective management of its network of business relations.
The effective management of business relations requires the implementation of communication closely connected with the information system. This communication can take on a wide variety of forms and terms in the framework of a multi-channel system respectful of normative and regulatory constraints.
The efficiency of the company is thus conditioned by how effectively it manages relations with its stakeholders within a multi-channel communication system (for example post, e-mail, fax, Internet, text messages etc.) that involves both ends of the information system; input and output.

The Concern of Companies
In this increasingly complex context, companies have three major concerns:

1. Focus their resources on their core business
2. Control their decision-making and relationship steering processes
3. Ensure operational excellence in an optimized economic model

Docapost is the corporate partner that serves this strategy.

Our Business

The business of Docapost and its subsidiaries is to support companies (and public players) in their desire to improve the effectiveness of their business relations through optimization and management services that combine and interface information systems, processes and information and document flows in the framework of a performance-based commitment system.
The services of Docapost and its subsidiaries are multi-channel communication mode oriented and they comply with current standards, regulatory constraints and a controlled sustainable development policy.

Docapost’s commitments
Three service levels for a single promise: Combine cost reduction and the creation of value

• Supply of flow management solutions

Supply/integration of software, service provision in SaaS mode

• Optimization of flow management processes

Outsourcing the management of a flow in insourcing or outsourcing mode

• Optimization of business processes

Delegated management of outsourced business processes (BPO)

Industrial platforms and technology
Docapost’s positioning rests on three major industrial production processes and the related know-how:

• Management of incoming flows: management of mail, reception, tertiary FM, digitization services, management of payment instruments, workflow, electronic archiving, customer relations back office etc.

• Management of outgoing flows: composition of documents, industrial or on-demand publishing, multi-channel campaigns (e.g. e-mail, online publication, text messaging etc.), archiving etc.

• Management of intangible exchanges: EDI, fiscal dematerialization of invoices, dematerialization of contractual relations (e.g.: temporary personnel), electronic forms, collaborative platform, services on mobile phones etc.

Docapost has recognized capabilities and know-how in information systems and organization, but it is also capable of incorporating the technologies necessary to the optimization of business relations processes through a network of partners.

All this know-how, including multi-channel control, enables Docapost to offer custom industrial solutions in the framework of clear performance-based commitments.

A customer-focus approach
Aside from its know-how and control of flow management processes, Docapost integrates the stakes inherent to the business sector of its clients in order to better help them optimize the effectiveness of their business relations and provide them with pertinent performance indicator control tools.

Docapost

Founded at the end of 2007, Docapost is the operational holding company of Groupe La Poste that unites the group’s subsidiaries, experts in flow management and business process optimization.
Reporting to the Mail Division of La Poste, Docapost unites a set of skills and know-how developed within its subsidiaries that cover the entire flow processing value chain.

Docapost is positioned as a global operator that provides its clients with advice and solutions that enable them to optimize their business relations processes in the framework of performance-based commitments.

To do so, it calls upon its industrial sites (desktop publishing, digitization, archiving, fulfillment, applications hosting, mail service management etc.) that yield significant cost reductions via resource pooling.

A few key figures

• 2009 Consolidated sales: over €410 M – growth expected in 2009 > 15%
• Headcount: 4600 employees, over 400 of which are engineers/developers
• Over 30 years of experience
• Over 10,000 clients (among which 50% quoted on the French stock exchange (CAC 40))
• + 47% of Sales earned with the 500 leading companies in France
• 50 production sites in France - 500 mail management client sites
• International presence: United Kingdom, Spain, USA, Mexico etc.
• 1.5 billion pages processed per year
• 1.3 billion checks processed per year
• 3 billion pages archived and available for consultation via a Web portal
• 40 million electronic flows exchanged per year
• 120 million receipt operations
• 10 million connections to our information servers
• Certified in all its business: AFAQ, GS1, FNTC and Imprim’Vert