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Sefas Innovation is deeply committed to achieving excellence in customer satisfaction and supporting our customers’ operations is our number one priority. We understand the critical role that Open Print plays in your document infrastructure and the many years of collective experience of our team offers unparalleled quality of service. Don't take our word for it: call ANY of our clients and ask!
A state-of-the-art ticket management system that includes intelligent alerts and escalation rules is the main entry point for our customers who require support – at any time of the day or night. Supported by a team of experts, Sefas is committed to providing answers as quickly as possible to issues raised, ensuring that SLA's are met and issues resolved seamlessly and quickly.
Advanced tools allow us to replicate your environment within minutes of when support is requested and for quality assurance purposes. Sefas offices in Paris, France and Boston, USA provide additional support as required. Second and third-level support is provided from our headquarters in Paris by an extremely customer-focused team.
Our support website is available 24 hours a day and 7 days a week and customers can:
- access FAQ's and tips
- complete an on-line form to register incidents
- monitor progress on their incident in real time
- get solutions and workarounds
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Sefas' Bruno Henry Blog: Direct Mail on Steroids = Transpromo
Everybody in business in America knows the quotation “Half the money I spend on advertising is wasted. I just don’t know which half.”
… If you know exactly who your message is sent to, and how much it all costs, you can look at responses and the effect on sales. Simply being able to measure your ROI should mean you can avoid wasting half the budget… |
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