Sefas Innovation provide high quality professional services that complement the effectiveness of the Open Print suite of software products and help our customers to improve their communication process; ensure implementation and adoption of new software solutions is robust; and enable improvement of existing document output management solutions.
Aware that each customer has both unique documents and specific production constraints and goals, Sefas Innovation provides services in:

• Consulting and Project Management


• Support


• Training


• Webinars

The key to our success is the high calibre of our people and their commitment to provide the best possible value from these services. Sefas’s approach to ensuring customer satisfaction is driven from some very simple principles:

• Sefas are committed to providing leading-edge products and technology to our customers


• Sefas will ensure that customer needs are fully understood and expectations set in advance of a consultancy assignment


• Sefas will agree with the customer a communication process to ensure that both parties are fully aware of the status of the assignment and that issues are recognised and addressed as soon as possible


• Sefas regard teamwork between the Sefas and customer personnel as critical to success of project


• Sefas will endeavour to be as flexibile as possible in our approach.


• Sefas will respond to customer enquiries or questions within one hour of receipt.

Services are based on providing best of breed skills – with in country project management and resource provided wherever possible, but utilising the pool of specialist skills and knowledge from across all geographies and from within our extensive partnership network with consultants, system integrators, hardware manufacturers and software development houses.Sefas provides a range of standard and tailor made services for our customers. Contact us directly to learn more on all of our support services from our experience staff.